topic Re: Praise a member of staff in General Chit Chat

Praise a member of staff

Cass15 — Tue, 05 Aug 2025 07:44:12 GMT

Hi,

I recently received excellent customer service from one of your members of staff and would like to compliment him on this. How do I give feedback please as I never received a text afterwards to rate him and I feel he deserves the praise.

Many thanks,

Cassie

Re: Praise a member of staff

Peter_W — Tue, 05 Aug 2025 09:58:33 GMT

Hey there @Cass15 😊

Welcome to the EE Community!

Thanks so much for taking the time to let us know about your recent experience, and I'd love to see if I can help you get this passed on.

What was it you were speaking with us about, and can you remember the name of the Guide you spoke with?

Peter

Re: Praise a member of staff

Cass15 — Tue, 05 Aug 2025 11:00:59 GMT

Hi Peter,

Thank you for your reply.
I visited your store in Ipswich on Thursday 31st July as I needed to get a better deal on both my phone and broadband. I also had issues with the two accounts not linking.
The name of the guide who served me was Kallum. Despite being understaffed that day, he took his time with the customer he was helping before me and then also with me. He was friendly and upbeat and helped me with all my queries. He found me the best deals for my needs, managed to link my accounts and answered every question I had.
I was hoping for the text to give feedback but never received it. I would definitely give him a 10/10!

Many thanks,

Cassie

Re: Praise a member of staff

Peter_W — Tue, 05 Aug 2025 11:44:05 GMT

Cheers @Cass15.

I'm so glad to hear that Kallum managed to help get this all sorted out, and I can definitely get this forwarded on to our retail team so it get passed to the guys in Ipswich.

Thanks again 😊