POSITIVE FEEDBACK

ThundaKat72 — Wed, 23 Jul 2025 21:03:36 GMT

Hi, I’m not sure if this is the right place but I wanted to leave some positive feedback in relation to a colleague of yours called Ollie who helped me when I called 150 yesterday.

I had quite a shocker of a bill that left me out of sorts, having been a customer for the best part of 21 years, I couldn’t understand how the new contract had been set up the way it had and had lost the best part of a morning on Monday trying to get through the automated system to speak to someone to look at it before I gave up.

Ollie on the Tuesday was great , he picked up immediately, identified the problem and put a work around in place all while empathising and soothing my frazzled nerves, he’s a credit to your company and I actually joined this forum to leave this review as I didn’t get the usual feedback text that would have allowed me to impart the good work done.

Thank you goes a long way, appreciated the problem solving and understanding,

Re: POSITIVE FEEDBACK

Leanne_T — Thu, 24 Jul 2025 07:31:26 GMT

Hi @ThundaKat72

Thank you so much for coming to the community and leaving this lovely feedback for Ollie.

I'm really happy Ollie helped you get the bill looked into and soothed your frazzled nerves with a higher than expected bill.

I would love to make sure this feedback reaches Ollie as I am sure this will make their day

To get this over to Ollie, I have dropped you a private message to get some details from you.

Speak to you soon.

Leanne.

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POSITIVE FEEDBACK

Re: POSITIVE FEEDBACK