topic Re: How to leave positive feedback? in General Chit Chat

How to leave positive feedback?

Harrison2105 — Thu, 21 Jan 2021 17:33:56 GMT

Was on the phone to the EE call centre and had one of the best customer service representative i have had was super friendly and did all they could to help me with my query, after the call i did not get the text messages to leave feedback wondering if there is another way todo so.

Re: How to leave positive feedback?

Kirigaya_Kazuto — Thu, 21 Jan 2021 17:50:28 GMT

I have tweeted EE in the past with the Agents name and my feedback - they have passed it on

Re: How to leave positive feedback?

Christopher_G — Thu, 21 Jan 2021 18:45:03 GMT

Hi @Harrison2105

Welcome to the community. 😄

Feel free to leave a glowing review here and I'll be sure to do my best to pass it on.

Chris

Re: How to leave positive feedback?

Harrison2105 — Thu, 21 Jan 2021 19:19:56 GMT

They were well spoken and quick with their answers, had a polite tone as they spoke and reassured me with my inquiry and did all they could with the access they had as far as talking to other departments to see if they could also help provide a solution.

Re: How to leave positive feedback?

Katie_B — Fri, 22 Jan 2021 08:11:59 GMT

Good Morning @Harrison2105.

Thank you so much for providing your positive feedback for one of our agents.

I have picked up your private message what you sent to Chris and I will look into feeding this back to the agents manager.

I hope to see you around the community in the future.

Have a great weekend,

Katie 🙂

Re: How to leave positive feedback?

Kirigaya_Kazuto — Sat, 23 Jan 2021 11:08:19 GMT

You guys deserve all the admiration you get! I've never had a bad customer service experience with EE

Re: How to leave positive feedback?

Christopher_G — Sat, 23 Jan 2021 11:42:49 GMT

Thank you, @Kirigaya_Kazuto 😄 That's lovely to hear.

Hope you're having a great day. 🙂

Chris

Re: How to leave positive feedback?

Kirigaya_Kazuto — Sat, 23 Jan 2021 11:45:07 GMT

I hope your Saturday is going well too - EE even increased the 5G in my area and it nabs around 250mbps down - very good 🙂

Re: How to leave positive feedback?

Christopher_G — Sat, 23 Jan 2021 12:15:49 GMT

Wowzers, @Kirigaya_Kazuto! 😮

Chris

Re: How to leave positive feedback?

SimranH — Tue, 09 Feb 2021 12:12:49 GMT

Just rang in to pay my broadband bill and was welcomed by a lovely, high-spirited representative by the name of Susan. This is one of the very many cases where i've had great customer service over at EE. Love you Susan!

Re: How to leave positive feedback?

Katie_B — Tue, 09 Feb 2021 15:08:29 GMT

Hello @SimranH.

Welcome to the EE Community.

What fantastic feedback to read.

I would absolutely love to be able to pass this to Susan and her manager.

I have sent you a private message for more details,

Katie.

Re: How to leave positive feedback?

Cotswolds1840 — Tue, 09 Mar 2021 14:04:20 GMT

A huge thank you to Ceri, she’s working from home, and she went above and beyond to ensure my broadband switch over was sorted. Thanks again Ceri!

Re: How to leave positive feedback?

Leanne_T — Tue, 09 Mar 2021 14:35:03 GMT

Thanks for coming here and leaving this lovely feedback @Cotswolds1840

I am really happy to hear Ceri has went above and beyond for your broadband switch 🙂

Come back to the community anytime.

All the best 🙂

Leanne.

Re: How to leave positive feedback?

Jo7891 — Mon, 12 Apr 2021 16:40:29 GMT

Switched to smart WiFi and it wasn't working out. I live in a rural area so my speeds never going to be great but it was okay for streaming. Spoke to a lovely lady named Jan on Friday who arranged a call back today to see if it was faring any better over the weekend. Just off the phone with the wonderful James who resolved all of my issues, refunded me for any inconvenience and I'm back on my original plan. If only every company was as easy to deal with and had staff who are delightful to deal with and know what they're talking about.

Re: How to leave positive feedback?

Jo7891 — Mon, 12 Apr 2021 16:41:18 GMT

This is the exact reason I'm here lol fantastic staff.

Re: How to leave positive feedback?

Kirigaya_Kazuto — Mon, 12 Apr 2021 18:36:34 GMT

The community welcome you.

Re: How to leave positive feedback?

Leanne_T — Tue, 13 Apr 2021 07:07:08 GMT

Morning @Jo7891

Thanks for coming to the community and leaving this lovely feedback 🙂

I'm really happy to read Jan and James have been super helpful.

I hope you have a wonderful week 🙂

All the best.

Leanne.

Re: How to leave positive feedback?

G_W — Wed, 26 May 2021 09:16:51 GMT

Hi,

I've also been looking for a place to leave positive feedback so here we are:

I spoke to a lady in the Irish customer care division and she was as helpful, efficient and effective as could be. Solved my network problem within minutes and offered further info. on what to do in case of further issues. Call was 9.46 (May 26) Irish time if that helps forwarding the feedback.

Thanks if you can help.

Re: How to leave positive feedback?

Leanne_T — Wed, 26 May 2021 09:39:37 GMT

Morning @G_W

Thanks for coming to the community to leave this lovely feedback 🙂

I would like to make sure this gets to the right person that was so helpful and have sent you a private message for some extra details 🙂

Hope to hear back from you soon.

Leanne.

Re: How to leave positive feedback?

o32ejxsb3aa6 — Sat, 25 Sep 2021 19:11:12 GMT

Hi all,

Just wanted to thank Jackie on the Plymouth team for her fantastic resolution of some issues I was experiencing after a number change. She sorted the issue quickly, and even rang back after a few minutes to confirm the problem was resolved (Wednesday 22nd, around 3pm). After speaking with her, I had no need to escalate my enquiry and left with a positive attitude after a less productive call earlier in the day.

Thanks, EE 🙂