Recommendation of excellent customer service

NatashaFrancis — Wed, 21 May 2025 08:39:47 GMT

As a loyal EE customer and professional Google reviewer, I feel compelled to share my customer experience from my visit on Tuesday, May 20th, at 4 PM at your Crawley branch, with Taylor and Jess. I arrived at the store an hour before closing because my current iPhone was not working, and I needed to purchase an updated version. Upon entering, I noticed a professional and polite staff member, who was assisting another customer. He promptly acknowledged us and called over another team member to help. Taylor quickly came to our aid and provided us with excellent customer service. I was truly impressed by his sales approach. His attentive listening, clear communication, and confident demeanor are qualities I would wholeheartedly recommend and commend. The entire process was a delightful experience. Even though the store was closing and the iPhone data transfer wasn’t completed, both Taylor and Jess willingly spent extra time to ensure that the customer service experience remained outstanding. I sincerely believe that Taylor should be considered for the next management position, as he has demonstrated exceptional competence.

Re: Recommendation of excellent customer service

Chris_S — Wed, 21 May 2025 10:47:24 GMT

Hi @NatashaFrancis Thanks for getting in touch and sharing your experience.

It certainly sounds like your experience with our Crawly store is worth celebrating.

Did you get a text message after you left the store asking you to rate your experience?

Don't worry if you didn't I can send over a Private message and take some more details.

Chris S

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Recommendation of excellent customer service

Re: Recommendation of excellent customer service