topic Re: Positive feedback in General Chit Chat

Positive feedback

cbfox — Fri, 04 Apr 2025 09:41:39 GMT

Hi All,

I created an account just to leave a positive review for Emma Billington who was an absolute angel, handling my situation promptly when nobody else could.

She was a breath of fresh air to speak to. A 10 minute phone call with Emma was more productive than a collective 2 hours I've spent on the phone with other agents in the last week.

Please listen in to the call between us at 10am 04/04/2025. I'm hoping the best for Emma and certainly hope to get through to her if I ever have to call EE in the future.

Thank you

Re: Positive feedback

Chris_S — Fri, 04 Apr 2025 11:57:34 GMT

Hi @cbfox Thank you so much for taking the time to share your experience with Emma with us here in the EE Community.

I'd love to make sure that Emma receives the recognition that they deserve.

Did you get a survey text when your call with Emma had ended?

Chris S

Re: Positive feedback

RobAshcroft — Sat, 05 Apr 2025 08:29:12 GMT

I've had several calls with BT/EE people in the past week due to a fault. They were all very helpful, polite, and well-informed. That can only be a good thing!