topic Re: amazing over the phone support in General Chit Chat

amazing over the phone support

lornaballard — Wed, 26 Mar 2025 20:55:09 GMT

I spoke to Bobby this evening regarding my EE add ons and he was so lovely, very helpful and looked into everything for me. Couldn’t fault a thing, got everything sorted for me and even gave me some advice for any future improvements i could make via the app.

Thank you.

Re: amazing over the phone support

Michael_D — Thu, 27 Mar 2025 08:31:47 GMT

Hi @lornaballard

Welcome to the community.

It is great to hear that Bobby was such a star for you.

Did you catch which of our contact centres he was in so I can try to track him down to pass on your thanks and praise?

Michael

Re: amazing over the phone support

lornaballard — Thu, 27 Mar 2025 11:49:07 GMT

i believe it was the newcastle contact centre

thank you

Re: amazing over the phone support

Michael_D — Thu, 27 Mar 2025 12:30:03 GMT

Brilliant, thanks @lornaballard.

I'll get one of my colleagues to track Bobby down and we'll pass this on to his manager to appreciate the fantastic service.

Take care and have a great day.

Michael