https://community.ee.co.uk/t5/General-Chit-Chat/Tony-R-Exceptional-customer-service/m-p/1515987#M28572 <P>After several frustrating calls to EE, where I was given incorrect information and spoken to quite abruptly, I was feeling quite let down. However, today I received a call from Tony R, and it completely changed my experience.</P> <P>Tony was calm, professional, and genuinely listened to my concerns. He took the time to understand the issue, corrected my bill efficiently, and made the entire process stress-free. It was such a refreshing and enjoyable experience dealing with him.</P> <P>I truly believe that credit should be given where it’s due, and Tony deserves recognition for his outstanding service. Thank you, Tony!</P> <P>[Mod edit - Removed agent's full name]</P> Thu, 13 Mar 2025 13:11:09 GMT Ndc_83 2025-03-13T13:11:09Z https://community.ee.co.uk/t5/General-Chit-Chat/Tony-R-Exceptional-customer-service/m-p/1515987#M28572 <P>After several frustrating calls to EE, where I was given incorrect information and spoken to quite abruptly, I was feeling quite let down. However, today I received a call from Tony R, and it completely changed my experience.</P> <P>Tony was calm, professional, and genuinely listened to my concerns. He took the time to understand the issue, corrected my bill efficiently, and made the entire process stress-free. It was such a refreshing and enjoyable experience dealing with him.</P> <P>I truly believe that credit should be given where it’s due, and Tony deserves recognition for his outstanding service. Thank you, Tony!</P> <P>[Mod edit - Removed agent's full name]</P> Thu, 13 Mar 2025 13:11:09 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Tony-R-Exceptional-customer-service/m-p/1515987#M28572 Ndc_83 2025-03-13T13:11:09Z https://community.ee.co.uk/t5/General-Chit-Chat/Tony-R-Exceptional-customer-service/m-p/1516038#M28573 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4725052">@Ndc_83</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I've just amended the post slightly to remove Tony's full name from public view.</P> <P>It is great to hear that Tony has been a star and managed to get everything resolved for you, particularly after you'd a poor experience on previous calls.</P> <P>I'll pass on your thanks and praise to Tony and his manager to recognise an amazing job.</P> <P>Michael</P> Thu, 13 Mar 2025 13:22:51 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Tony-R-Exceptional-customer-service/m-p/1516038#M28573 Michael_D 2025-03-13T13:22:51Z