topic How to contact EE ? in General Chit Chat

How to contact EE ?

Stimothy — Sun, 16 Feb 2025 15:21:23 GMT

Hi, just at my parents as they are in tears. EE/BT have cut off there phone despite having a contract until end of March. They have called and spoken to people and are now getting stupid emails threatening to charge them. Is there anyway to speak to a normal person. They didn't even ask to cancel so I have no idea how this has happened. I need some help as the phone is there lifeline and apparently they have had three people now telling over the last month saying not to worry it will all be sorted.

Re: How to contact EE ?

XRaySpeX — Sun, 16 Feb 2025 16:06:08 GMT

Is it a landline or a mobile?

Re: How to contact EE ?

Ali_A — Mon, 17 Feb 2025 08:41:07 GMT

Hi @Stimothy Welcome to the Community

I can understand the worry you will have about your parents line being no longer active.

You can visit Contact Us | EE for way to contact us for both Mobile and Broadband lines.

However, I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali