topic Re: Positive feedback in General Chit Chat

Positive feedback

EAndrews1 — Sat, 08 Feb 2025 11:05:42 GMT

Hi, I'd like to compliment a couple of EE members of staff who helped my Dad on the phone earlier today. One name is Alison (in the Broadband technical department). Also, the lady who put my Dad through to Alison was very kind. My Dad was very complimentary of both ladies and we would like to find out how to send our gratitude.

Re: Positive feedback

Rach_H — Sat, 08 Feb 2025 15:51:07 GMT

Hi @EAndrews1

Welcome to the Community!

It's fantastic to hear about your Dad's experience, and that you're so keen to get this feedback passed on.

Did your Dad receive a text after speaking with Alison, asking how he felt about the service?

Rach

Re: Positive feedback

EAndrews1 — Sun, 09 Feb 2025 16:58:02 GMT

Hi, no, he was on a landline.

Re: Positive feedback

Christopher_G — Mon, 10 Feb 2025 08:22:04 GMT

Hi @EAndrews1

I've sent you a private message to get a bit more information from you. 🙂

Chris