topic Re: Praise for staff who went above & beyond in General Chit Chat

Praise for staff who went above & beyond

NMC243 — Fri, 20 Dec 2024 18:51:12 GMT

I have had a mixed day in my dealings with EE today. However, I would like to pass on my thanks and gratitude to three members of EE’s team please. Firstly Paul (didn’t get an office - he had a Liverpudlian accent) in the billing team. He was the first person I spoke to who actually offered help and a resolution. Secondly I would like to pass on a very special thank you to Sarah (Sara) in the Stockport Billing team (and her colleague) who both went above and beyond to help me this evening. Those three alone show why I’ve stayed with EE for so long. Please make sure they receive special recognition, they deserve it.

Re: Praise for staff who went above & beyond

Leanne_T — Sat, 21 Dec 2024 09:22:40 GMT

Morning @NMC243

Thanks so much for coming to the community and leaving lovely feedback for the three guides you have spoken with 🙂

I am really pleased to read this amazing feedback and appreciate you coming to the community to let us know and share your experience.

You should receive a text message for feedback within 24 hours after you called, if you have not had a text let me know and I will send you a private message for some details 🙂

Have a lovely day.

Leanne.

Re: Praise for staff who went above & beyond

NMC243 — Sat, 21 Dec 2024 13:46:52 GMT

Hello Leanne,

I haven’t received a text so please feel free to let me know what details
you need.

Thank you,

Nick

Re: Praise for staff who went above & beyond

Christopher_G — Sat, 21 Dec 2024 16:01:14 GMT

Hi @NMC243

I'll send you a private message to get some information from you, so that we can try and track down the people that you spoke to and pass this on. 🙂

Chris