Excellent customer service from Sakina today

MaryMoo1966 — Wed, 20 Nov 2024 15:41:39 GMT

I called EE today asking for my mobile number to be changed after receiving daily phone calls from people all over the UK saying they had a missed call from my mobile number so they were returning the call? And apparently, my number was flagging up as a spam call on some devices? I was tired of explaining to people that this was not me, I did not make a call to them, and that I don't know how someone else can make a call from my personal mobile number to another person? Some people were fine, some didn't believe me and got very defensive, others have called me a scammer, saying I should be ashamed of myself, while others just hung up as soon as I said it was not me!

A huge thank you to Sakina for your excellent customer services today in helping me resolve this issue. Your support was outstanding, prompt and very professional. I am pleased to say my mobile number has now been changed, and without incurring any additional charges, again, thanks to Sakina. You are a credit to EE Sakina.

Re: Excellent customer service from Sakina today

Peter_W — Wed, 20 Nov 2024 18:04:17 GMT

Hey there @MaryMoo1966, thanks so much for taking the time to let us know about your experience today!

I'll definitely make sure we get this feedback passed on for you, as it's always fantastic to hear.

If you ever have any queries please feel free to give us a shout too!

Peter 😊

topic Re: Excellent customer service from Sakina today in General Chit Chat

Excellent customer service from Sakina today

Re: Excellent customer service from Sakina today