topic Re: Excellent customer service in General Chit Chat

Excellent customer service

Josiecw — Fri, 15 Nov 2024 20:27:20 GMT

I called up to today as I was having an issue with my what’s app not sending voice notes on mobile data. I spoke to Jamie from Ireland in the technical team. He was absolutely amazing! Chatty, friendly and informative and sorted my issue quickly and explained why it wasn’t working. He was so easy to chat to and a real asset to your team. Makes me want to recommend EE to everyone. I only signed in to make sure I could send this! Thanks again Jamie, you’re a star x

Re: Excellent customer service

Profile closed — Fri, 15 Nov 2024 21:51:37 GMT

Excellent. Out of interest, why wasn't it working? What did he do/get you to do?

Could help others facing the same issue.

Re: Excellent customer service

Josiecw — Fri, 15 Nov 2024 21:54:38 GMT

Hello!

He turned on moderate content lock 🙂

Re: Excellent customer service

Rach_H — Sat, 16 Nov 2024 12:19:49 GMT

Hi @Josiecw,

Welcome back to the Community!

It's fantastic to hear about what a great job that Jamie is doing, and that you've been able to get all sorted. I'll do what I can to get your feedback passed onto Jamie and his manager, so he gets the recognition he deserves 🙂

Rach