topic Re: In person experience in General Chit Chat

In person experience

Holly578 — Sat, 09 Nov 2024 17:39:15 GMT

I would like to see if anyone has had the same experience as me or a EE team member can answer my question.

I went into a EE store today to upgrade my phone, when talking to a EE team member the second question he asked me was “what was my salary” when answering the question he then told me the monthly/ the phone contract offers which was expensive. I then went online and showed the online prices for the same phone offer which was a lot cheaper than the original price he told me. Then he match the online price. I ended up walking away without upgrading.

my question is - why would I be asked for my yearly salary? Also is the just a regular question you get asked when upgrading your phone? as I haven’t upgraded my phone in 5 years, so I am unsure if this is just a normal question.

Re: In person experience

Northerner — Sat, 09 Nov 2024 17:49:54 GMT

Hi @Holly578

You were asked becase you are entering into a credit agreement for your device and therefore need to pass a credit check.

Thanks

Re: In person experience

Holly578 — Sat, 09 Nov 2024 18:00:58 GMT

Thankyou so much for your advise/ comment

I just thought it was a weird question since they had my account up which would have shown I’ve been able to pay for my phone bill for the past 5 years. Also if it was a credit check wouldn’t they need proof?

Re: In person experience

Northerner — Sat, 09 Nov 2024 18:16:43 GMT

Hi @Holly578

Your salary is checked via your credit search. If you are changing a plan for a lower amount to a larger plan you maybe checked, or if you are taking the handset out on credit.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

Re: In person experience

fvgtugu4crygyvi — Sun, 01 Jun 2025 13:16:17 GMT

I also found it a weird and unneccessarily intrusive question considering I've been paying my bill with them for 6 years.