EE - worst customer service in UK award?

philat7 — Sun, 27 Oct 2024 12:25:22 GMT

Having transferred from BT, at their suggestion, my whole week has been servicing EE and getting very cross. My QR codes will not arrive for a month (WHY? - no one can tell me), getting through the press 2 for feeling nuclear and furious system takes ages, EE's computers crashed during 2 calls on 2 separate days.
And 'My' EE App - has the wrong password, I've changed it 7 times and abandoned the password manager, its now a string of profanity which I can remember myself. And it's wrong - right away. At one stage I got a screen saying "Prove you aren't a robot" - and that was it - how?? There was nothing else on the screen and clicking next said "Prove you aren't a robot."
Douglas Adams, many years ago wrote a computer game called Bureaucracy - it is recreated in EE for anyone wishing to become very cross and have no time to do anything else but become a slave of EE.

Re: EE - worst customer service in UK award?

Northerner — Sun, 27 Oct 2024 12:39:46 GMT

Hi @philat7

You can complain here:

https://ee.co.uk/contact-ee/complaint

Thanks

topic Re: EE - worst customer service in UK award? in General Chit Chat

EE - worst customer service in UK award?

Re: EE - worst customer service in UK award?