topic Live chat in General Chit Chat

Live chat

MW-25 — Sun, 18 Aug 2024 13:45:33 GMT

hi all. Can anyone help, does EE have a live chat or a live chat link anyone can send? Have had a look on forums and EE app and unable to find anywhere. Been on hold on the phone 3 times for 1 hour + (which is fine I understand they’re busy) but I’m sure my issue could be resolved very quickly.

Thanks all

Re: Live chat

Northerner — Sun, 18 Aug 2024 15:29:29 GMT

Hi @MW-25

Look under the help option of the app.

Thanks

Re: Live chat

XRaySpeX — Sun, 18 Aug 2024 15:36:41 GMT

But only for contracts, not PAYG.

Re: Live chat

Rach_H — Mon, 19 Aug 2024 07:54:03 GMT

Hi @MW-25

Welcome to the Community!

If you let us know a little more about your query then we might be able to help you here. We do have a chat service in the EE, but @XRaySpeX is correct; you won't be able to use this if you are on a Pay As You Go plan.

Rach