topic Re: Positive Feedback in General Chit Chat

Positive Feedback

AimeeLou97 — Sun, 25 Feb 2024 18:09:07 GMT

I have tried to search for this but can’t find how to do it!

I experienced brilliant customer service over the phone today, where can I leave positive feedback?

Thanks!
Aimee

Re: Positive Feedback

James_B — Mon, 26 Feb 2024 08:22:23 GMT

Hi @AimeeLou97,

Did you receive a survey via text message after your call?

James

Re: Positive Feedback

Tj76 — Mon, 05 Aug 2024 10:14:29 GMT

I would also like to leave positive feedback. I haven’t received a survey to complete.

Re: Positive Feedback

Chris_S — Mon, 05 Aug 2024 10:40:32 GMT

Hi @Tj76 Although we do tend to send out surveys, not every call or interaction will generate a survey, if you like, I can send you over a private message and I can take some info and make sure that the advisor that you spoke to get some feedback?

Re: Positive Feedback

Tj76 — Mon, 05 Aug 2024 12:34:36 GMT

That’s be great, thanks. I don’t know their name, though. Will there be a record on my account of who I spoke with?

Re: Positive Feedback

Ali_A — Mon, 05 Aug 2024 15:15:10 GMT

Hi @Tj76
Interactions are logged on the account so we will have the details. When you have a moment please check your community inbox?

Ali