topic Re: Feedback: Call Center in General Chit Chat

Feedback: Call Center

michael-laws — Fri, 12 Jul 2024 12:24:18 GMT

Hi,

Today I spoke to Logan while getting my wife's phone upgraded.

He sorted out both my sim contracts, my broadband and a new phone for my wife. He was extremely helpful, and it was a really enjoyable experience talking with him.

I'd love to get some feedback to him/his team about how his help today has had a really positive experience on me.

Kind regards,

Michael

Re: Feedback: Call Center

Schockwave — Fri, 12 Jul 2024 13:52:31 GMT

Hello @michael-laws ,

Welcome to the community,

I am sure why one of the community staff will be able to pass this on. Great to have some positive feedback, thank you.

@James_B , @Leanne_T one for you to pass the good news on.

Re: Feedback: Call Center

James_B — Fri, 12 Jul 2024 14:40:39 GMT

Welcome to the EE Community, @michael-laws 🙂

Thanks for taking the time to share your feedback in the community.

I'm happy to hear Logan was able to make your call a great experience.

Did you receive a survey via text message after the call? This feedback would be shared directly with Logan and their manager.

If not, please let me know and I'll drop you a private message.

James