https://community.ee.co.uk/t5/General-Chit-Chat/Brilliant-Customer-Service-Today/m-p/1404944#M24316 <P>Hi All,</P><P>I had a few issues today in regards to a SIM only upgrade plan....in short the plan was different to the one offered by the sales team.</P><P>I then recalled EE and spoke with Lydia from Customer Services - Northern Ireland Team who sorted it all out. Just wanted to say thank you for sorting out someone else's mistake.</P><P>A big "THANK YOU" to you Lydia...</P><P>From Jaz.</P> Wed, 10 Jul 2024 18:23:36 GMT MrJz 2024-07-10T18:23:36Z https://community.ee.co.uk/t5/General-Chit-Chat/Brilliant-Customer-Service-Today/m-p/1404944#M24316 <P>Hi All,</P><P>I had a few issues today in regards to a SIM only upgrade plan....in short the plan was different to the one offered by the sales team.</P><P>I then recalled EE and spoke with Lydia from Customer Services - Northern Ireland Team who sorted it all out. Just wanted to say thank you for sorting out someone else's mistake.</P><P>A big "THANK YOU" to you Lydia...</P><P>From Jaz.</P> Wed, 10 Jul 2024 18:23:36 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Brilliant-Customer-Service-Today/m-p/1404944#M24316 MrJz 2024-07-10T18:23:36Z https://community.ee.co.uk/t5/General-Chit-Chat/Brilliant-Customer-Service-Today/m-p/1405058#M24328 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4450922">@MrJz</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>It's great to hear Lydia was able to get this sorted for you.&nbsp;</P> <P>Did you receive a text survey after speaking with Lydia?</P> <P>Katie</P> Thu, 11 Jul 2024 06:50:14 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Brilliant-Customer-Service-Today/m-p/1405058#M24328 Katie_B 2024-07-11T06:50:14Z