topic Re: Terrible service here. Arrogant social media team with no customer service skill in General Chit Chat

Terrible service here. Arrogant social media team with no customer service skill

PayingCustomer — Sun, 07 Jul 2024 14:31:56 GMT

Re: Terrible service here. Arrogant social media team with no customer service skill

Northerner — Sun, 07 Jul 2024 14:35:42 GMT

Hi @PayingCustomer

What is the problem.

Thanks

Re: Terrible service here. Arrogant social media team with no customer service skill

PayingCustomer — Sun, 07 Jul 2024 15:24:51 GMT

I have 2 issues, I am unable to use the app along with many others and I am unable to gift data because EE state I have unlimited data on the number I need to gift data to. I said to EE if you're saying I have unlimited data then give me unlimited data, which they did for 1 month whilst looking into my problem. 1 month later they remove the unlimited data and haven't fixed the problem so when I contacted social media team they didn't listen and assumed I was complaining about the app. After weeks of trying to be heard they then insisted it was because I had been given unlimited data for 1 month but lacked the common sense in realising the reason for being given unlimited data for 1 month in the 1st place. Absolutely hopeless and arrogant. Disgraceful service and hopeless to deal with.

Re: Terrible service here. Arrogant social media team with no customer service skill

Northerner — Sun, 07 Jul 2024 15:39:51 GMT

Hi @PayingCustomer

What tariff and data allowance do you have now.
What tariff and data allowance is the sim you're trying to gift too.
You cannot gift data to somone with unlimited data.
You have to be the bill payer for both the accounts.
You cannot gift data to PAYG sims.

You can complain here:

https://ee.co.uk/contact-ee/complaint

Re: Terrible service here. Arrogant social media team with no customer service skill

PayingCustomer — Sun, 07 Jul 2024 16:33:37 GMT

Yes I know all of this! And I am the bill payer.