https://community.ee.co.uk/t5/General-Chit-Chat/Amazing-Technical-Support/m-p/1389191#M23815 <P>Hi.</P><P>I may have just experienced the best Customer Support I have ever received, so felt the need to provide some feedback.</P><P>My Digital Home Phone was not working properly so I called 0800 800 150; after the automated system did some tests, I requested some Technical Support and a lovely lady called Teana (from BT) rang to help.</P><P>I'm an IT professional with 10 years experience working with call centre staff/systems and I can honestly say that Teana was absolutely amazing; she was super friendly, very helpful and talked me through the problem in a very logical and professional way.</P><P>Not only did she resolve my issue, she also provided me with other information which will really help me.</P><P>Teana is an excellent ambassador for BT / EE.</P> Wed, 22 May 2024 15:53:27 GMT JonathanI 2024-05-22T15:53:27Z https://community.ee.co.uk/t5/General-Chit-Chat/Amazing-Technical-Support/m-p/1389191#M23815 <P>Hi.</P><P>I may have just experienced the best Customer Support I have ever received, so felt the need to provide some feedback.</P><P>My Digital Home Phone was not working properly so I called 0800 800 150; after the automated system did some tests, I requested some Technical Support and a lovely lady called Teana (from BT) rang to help.</P><P>I'm an IT professional with 10 years experience working with call centre staff/systems and I can honestly say that Teana was absolutely amazing; she was super friendly, very helpful and talked me through the problem in a very logical and professional way.</P><P>Not only did she resolve my issue, she also provided me with other information which will really help me.</P><P>Teana is an excellent ambassador for BT / EE.</P> Wed, 22 May 2024 15:53:27 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Amazing-Technical-Support/m-p/1389191#M23815 JonathanI 2024-05-22T15:53:27Z