topic Re: Customer feedback at retail store in General Chit Chat

Customer feedback at retail store

SaltyDog92 — Mon, 29 May 2023 13:45:57 GMT

Recently visited a local store in Newark on Trent with a simply query in regards to a mobile SIM on my father's account. The female colleague I spoke too made it feel like we were an inconvenience to her and showed a real lack of empathy for stress my father had with charges on his account. We were then told to contact customer services which is fine but she failed to provide efficient next steps and ensure us the customer services team would be able to fix the issue.

I understand retail is normally for the sales however with my father being older and it being a simple request, I dont understand why the colleague could not contact the customer services team on our behalf and sort it out then and there. There's lack of reassurance over the phones and my father always prefers to speak to someone in person to make sure the job is done.

Re: Customer feedback at retail store

Leanne_T — Tue, 30 May 2023 07:14:42 GMT

Hi @SaltyDog92

I am very sorry to hear this has happened in the store.

If your father contacts our mobile care team on150, they will certainly get the charges looked into and and get this resolved. The team can also send feedback to the store.

Please let me know how he gets on when he calls.

Thanks.

Leanne.

Re: Customer feedback at retail store

Karlagmorais — Tue, 24 Oct 2023 09:26:41 GMT

Hello good morning I need help

Re: Customer feedback at retail store

Katie_B — Tue, 24 Oct 2023 09:46:33 GMT

Good morning @Karlagmorais.

How can we help?

Katie