topic Re: Commend a staff member in General Chit Chat

Commend a staff member

eileenfieldhous — Sat, 19 Nov 2022 23:35:36 GMT

I went to my local we store in Solihull and was helped greatly by nai 🙏🏼She has the best customer services I've ever dealt with.she should be used to Advocate to train staff on customer Care. She should also get a promotion . I came out with a new phone and my home kitted out with best broadband for a great price. Thank you nai 🫶

Re: Commend a staff member

James_B — Sun, 20 Nov 2022 11:06:26 GMT

Hi @eileenfieldhous,

Welcome to the EE Community. 🙂

Thanks for taking the time to share this great feedback.

I'm happy to hear Nai was able to help.

James

Re: Commend a staff member

LennyW_ — Sun, 24 Sep 2023 19:08:08 GMT

We have just finished a call with a young man named Lewis on customer services. He went completely out of his way to help us with a change of delivery address and NHS discount code even at the end of his 12 hour shift to which we were EXTREMELY grateful. Customer services can be very hard work so Thankyou Lewis! You’re a star!

Re: Commend a staff member

James_B — Mon, 25 Sep 2023 07:16:02 GMT

I'm happy to hear Lewis was able to help @LennyW_ 🙂

You should receive a text survey which will allow you to share some feedback directly with Lewis and their manager.

James