topic Re: No call back in General Chit Chat

No call back

Henrysoun — Wed, 28 Jun 2023 15:20:08 GMT

I’m waiting for a call back from Customer Support but it’s been five hours and I’m wondering if something’s gone wrong. The first time I used this service I got a text saying I would get a call within 10 minutes and got one in 30 minutes. Does the lack of an acknowledgment mean I’ll have to start again?

Re: No call back

Katie_B — Wed, 28 Jun 2023 16:37:37 GMT

Hello @Henrysoun.

I am sorry to hear there has been a delay with your call back.

Since your post have you received a call back from customer care?

Katie

Re: No call back

Henrysoun — Wed, 28 Jun 2023 16:41:32 GMT

Thanks for your reply. No, still nothing.

Re: No call back

Katie_B — Wed, 28 Jun 2023 16:45:18 GMT

Thanks for getting back to me @Henrysoun.

How did you arrange this call back?

Katie

Re: No call back

Henrysoun — Wed, 28 Jun 2023 17:12:59 GMT

I called 150 and pressed 2 and 1 to get the “new visual service” which directed me to reply to a text. I did that but heard nothing more.

Re: No call back

Katie_B — Wed, 28 Jun 2023 17:17:30 GMT

Hi @Henrysoun.

If you have been unable to receive a call back by using the new visual service please call back through on 150 and follow the steps to speak with our customer care team.

The team may also be able to check what went wrong.

Katie

Re: No call back

Henrysoun — Thu, 29 Jun 2023 14:14:07 GMT

Thanks for your help; I phoned first thing this morning and got it sorted out. In the ten days since I first applied to join EE four separate things have gone wrong but I’m hoping it’ll be smoother from now on.