topic Re: What does Welcome back, Shufu mean. What is Shufu? in General Chit Chat

What does Welcome back, Shufu mean. What is Shufu?

Profile closed — Wed, 28 Jun 2023 16:03:11 GMT

What does Shufu mean?

Re: What does Welcome back, Shufu mean. What is Shufu?

XRaySpeX — Wed, 28 Jun 2023 16:55:50 GMT

Do you mean "Snafu"? GIYF!

Re: What does Welcome back, Shufu mean. What is Shufu?

Profile closed — Wed, 28 Jun 2023 17:11:51 GMT

Thanks for replying. No, it is Shufu. I have since had an email from EE saying Nice one, Shufu (about starting a conversation). I now suspect EE thinks Shufu is my name. This is worrying me as I was logged in as usual, and my name is not Shufu! Have they got accounts mixed up. I was originally looking into an upgrade when my the screen went blank except for the word BLOCKED in the top left corner. I logged off. Trying to logon again immediately went to the BLOCKED screen. I tried twice.

I shut down, restarted, ran a virus scan (Kaspersky), all OK. Shut down, and restarted and can now log on again.

Very worried that my account, or EE in general, has been hacked, or maybe just a software bug. Impossible to contact EE. Their new 'visual' (?) contact method just does not work, I get various technical errors. I tried 3 times.

Think I shall have to go through the complaint route.

However, your comment is perhaps pertinent. SNAFU would appear to the case here.

Re: What does Welcome back, Shufu mean. What is Shufu?

Christopher_G — Thu, 29 Jun 2023 07:07:30 GMT

Hi @Profile closed

Welcome to the community.

How have you tried to contact EE? I'm sure once you can get through on any of our contact methods, we'll be able to clear this up.
Chris

Re: What does Welcome back, Shufu mean. What is Shufu?

Alex_M — Thu, 29 Jun 2023 07:16:31 GMT

@Profile closed,

It's your username on the community forum...