topic Re: New here in General Chit Chat

New here

BobbyMc82 — Thu, 01 Jun 2023 17:54:27 GMT

Hello,

just hoping on to say hello as I;m joining from Vodafone.

Bobby

Re: New here

Christopher_G — Fri, 02 Jun 2023 07:05:19 GMT

Welcome to EE and our online community, @BobbyMc82

It's great to have you with us. 🙂

Chris

Re: New here

BobbyMc82 — Mon, 05 Jun 2023 16:21:25 GMT

Afternoon,

My Sim has turned up and I wanted to ask a few questions,

1) i am transferring my number from Vodafone I gave my PAC code when I ordered my sim, do I need to do anything further now I have put my new EE SIM in my phone?

2) is there an option to add a plan so I can use my Apple Watch ultra with my new SIM plan on EE? I did have one with Vodafone?

Re: New here

James_B — Mon, 05 Jun 2023 17:08:46 GMT

Hi @BobbyMc82,

Your number should transfer automatically within one working day of activating your SIM.

Yes, we offer a data plan for you Apple Watch. Please see How do I set up my Apple Watch on a Paired Plan? for further details.

Hope this helps. 🙂

James

Re: New here

BobbyMc82 — Mon, 05 Jun 2023 21:18:59 GMT

Sorry to be a pain,

but I can't seem to get my apple music offer tied in with my apple account. can you point me in the right direction?

cheers

Bobby

Re: New here

Christopher_G — Tue, 06 Jun 2023 08:00:09 GMT

Hi @BobbyMc82

If you speak to our Mobile Care team, they'll be able to check everything from our side for you.

Chris

Re: New here

BobbyMc82 — Tue, 06 Jun 2023 11:47:24 GMT

Thanks Christopher,

spoke to the care them they have checked everything and said it’s all good your end, but still no joy. They have suggested speaking with Apple. So let’s see how that goes.

just want to say thanks again for everyone at EE for the help since

Re: New here

Christopher_G — Tue, 06 Jun 2023 12:04:55 GMT

Thanks for the update, @BobbyMc82

Hopefully Apple can help you. Let us know what happens.

Chris