https://community.ee.co.uk/t5/General-Chit-Chat/Compliment-for-2-staff-members/m-p/1226357#M18785 <P>I have been with EE for 7ish years. I have 4 contracts with you guys. I am due for my smart upgrade but a staff member from a closed branch made an error on my account causing some nightmarish issues. But after hours of calls I must say that Lee (in the Kingston office) and Tracey B (from Customer support), were both absolutely amazing and worked extremely hard to keep me as a client after several staff members were very happy to go ahead and cancel my contracts. The Kingston branch may be new (re-opened), but Lee is definitely an asset to EE.&nbsp;</P> Mon, 06 Feb 2023 09:55:28 GMT Kyle_P 2023-02-06T09:55:28Z https://community.ee.co.uk/t5/General-Chit-Chat/Compliment-for-2-staff-members/m-p/1226357#M18785 <P>I have been with EE for 7ish years. I have 4 contracts with you guys. I am due for my smart upgrade but a staff member from a closed branch made an error on my account causing some nightmarish issues. But after hours of calls I must say that Lee (in the Kingston office) and Tracey B (from Customer support), were both absolutely amazing and worked extremely hard to keep me as a client after several staff members were very happy to go ahead and cancel my contracts. The Kingston branch may be new (re-opened), but Lee is definitely an asset to EE.&nbsp;</P> Mon, 06 Feb 2023 09:55:28 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Compliment-for-2-staff-members/m-p/1226357#M18785 Kyle_P 2023-02-06T09:55:28Z https://community.ee.co.uk/t5/General-Chit-Chat/Compliment-for-2-staff-members/m-p/1226410#M18786 <P>Welcome to the community and thank you so much for sharing your experience with us, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3424073">@Kyle_P</a></SPAN>.</P> <P>I'm sorry to hear that you had a problem with your upgrade, but I'm delighted to see that Lee and Tracey were both able to help you get sorted. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR />Chris</P> Mon, 06 Feb 2023 11:54:31 GMT https://community.ee.co.uk/t5/General-Chit-Chat/Compliment-for-2-staff-members/m-p/1226410#M18786 Christopher_G 2023-02-06T11:54:31Z