topic Re: EE communications in General Chit Chat

EE communications

Johndbunce — Wed, 14 Dec 2022 11:27:58 GMT

Why are EE so impersonal to it’s customers?

when they send a text or email they just say Hi instead of Hi John or Hi Mr B… which indicates to me a couldn’t care less attitude by EE.

Northerner — Wed, 14 Dec 2022 12:02:29 GMT

Maybe the person receiving the text isn't the bill payer. Or they are PAYG, or business.

Most people are more concerned with the content over the greeting.

Thanks

XRaySpeX — Wed, 14 Dec 2022 15:42:25 GMT

Yes, makes you think it could be a scammer who doesn't know your name.