topic Re: How do I commend a member of customer services? in General Chit Chat

How do I commend a member of customer services?

Joshck — Tue, 18 Oct 2022 17:07:54 GMT

I am a new customer to EE and have had lots of problems with my new phone order. I was endlessly being left in the dark by multiple members of staff, some of which blatantly lied to me about my order. It wasn't until I met a member of staff called Ella K on the phone who went out of her way to really make sure I was happy. Even making a note to get in contact with me personally if there were any problems. She has gone above and beyond and she is the sole reason you still have me as a customer. She needs some sort of reward for her dedication.

[MOD EDIT: Edited out Ella's surname as part of guidelines]

Re: How do I commend a member of customer services?

Christopher_G — Tue, 18 Oct 2022 17:09:51 GMT

Welcome to the community, @Joshck

I'm so sorry to hear of the experience you had before you spoke to Ella, but I'm delighted that they were able to help you like this.

I've sent an email to Ella and their manager.

Thank you for stopping by to share your experience.

Chris

Re: How do I commend a member of customer services?

NickiCohen — Fri, 21 Oct 2022 16:16:48 GMT

Dear Christopher-G

Please can I commend a gentleman called Ali who works at your 1 Braham Street London store in customer repairs to you, in the highest terms.

I was directed to the store via Apple today - he was extremely courteous and understanding and went above and beyond - despite the appointment not being properly booked. He provided excellent advice, that allowed me to go back and argue with Apple.

A quite remarkable service from Ali, he really was a credit to the company

Many thanks

Nicki

Re: How do I commend a member of customer services?

Christopher_G — Fri, 21 Oct 2022 16:28:51 GMT

I'll do my best to pass this on to Ali's store, @NickiCohen.

Thank you so much for popping by to share this with us. 🙂

Chris