topic Kindness of member of staff in General Chit Chat

Kindness of member of staff

gAgg1e_2 — Mon, 10 Oct 2022 17:36:27 GMT

Went into the branch in Stratford upon Avon to collect my new phone but the two members of staff were experiencing difficulties with keys and access to storeroom and I will return tomorrow. However whilst I was there another older customer came in seeking help (probably younger than me!). They were very confused and unsure of what they wanted to do other than change a broken Apple phone and acquire a new one. The staff member ( who was from another branch) was incredibly helpful and patient in explaining quite a few times how they could help the customer, what was on offer and how ee and BT were linked but separate. He showed tremendous patience and kindness to a confused customer - a very welcome change to the situations that tend to be commented on. Unfortunately I did not get his name but he was an excellent example of how to provide customer care.

Re: Kindness of member of staff

inhousetech — Mon, 10 Oct 2022 19:37:59 GMT

I agree with the description of the patience and time the instore staff show as I had a similar experience around 10 years when I bought by first smart phone from EE.

The store staff member was incredibly patient with me and explained the basic functions of the phone and gave me the confidence to use it confidently.

Good customer service is not forgotten and encourages loyalty -hence my reason for staying with EE !

Re: Kindness of member of staff

James_B — Tue, 11 Oct 2022 07:20:01 GMT

Hi @gAgg1e_2 and @inhousetech,

Thanks for taking the time to share this great feedback. It's lovely to hear. 🙂

James