topic Re: Billing in Broadband & Landline

Billing

Rd1952 — Tue, 27 Aug 2024 07:45:06 GMT

How do I find bills ? I've downloaded the app signed in and there is basically nothing here. I've just joined EE.

Re: Billing

JimM11 — Tue, 27 Aug 2024 08:01:01 GMT

@Rd1952 Have you even had a billing notification from EE yet, does take a few days for the account to register, when did you join?

Re: Billing

heth121 — Tue, 27 Aug 2024 10:13:09 GMT

I have had this problem too. I get a text to view my broadband bill but when i go to the account nothing there. Ive rung them and the person I spoke to said lots of people have the same problem since moving to EE from BT and he had to fill in a form for me in order for the bills to show on my account. So looks like you have to ring them to sort this out x

Re: Billing

JimM11 — Tue, 27 Aug 2024 10:24:15 GMT

@heth121 Does seem that BT - EE have some problems with the move, all appears to be account orientated, but posting of the OP did not mention BT, and account details take a couple of days before it all gels together. Not instant for some reason.

Re: Billing

heth121 — Tue, 27 Aug 2024 13:34:25 GMT

Hi, first time Id posted and I seem to have answered the wrong posting. There was another unable to view bills.