https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425907#M99886 <P>I have had my internet problems almost every day at 3am not working. Engineer came but nothing has changed. Right it frozen I can't watch YouTube videos. I am not happy&nbsp;</P> Mon, 26 Aug 2024 01:50:57 GMT Wizahman 2024-08-26T01:50:57Z https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425907#M99886 <P>I have had my internet problems almost every day at 3am not working. Engineer came but nothing has changed. Right it frozen I can't watch YouTube videos. I am not happy&nbsp;</P> Mon, 26 Aug 2024 01:50:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425907#M99886 Wizahman 2024-08-26T01:50:57Z https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425910#M99887 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4353840">@Wizahman</a>&nbsp;:&nbsp;Which EE BB plan are you on? What EE router do you have?</P> Mon, 26 Aug 2024 01:53:25 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425910#M99887 XRaySpeX 2024-08-26T01:53:25Z https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425928#M99889 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4353840">@Wizahman</a>&nbsp;You could also be getting caught in the Essential Maintenance, this is nearly always carried out in the early hours of the morning to minimise customer disruption, same as FW updates are always pushed out same kind of time period's, never published what the scope of the work is, so if it is at the exchange side, can be a few weeks and with lots going on presently with all the fibre upgrades etc. Take it that your system recovers when they finish what is being done. And if not answer XRaySpeX requested information.</P> Mon, 26 Aug 2024 07:12:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-internet-fault/m-p/1425928#M99889 JimM11 2024-08-26T07:12:49Z