topic Re: EE tells me I have a new hub and an outstanding order (I haven’t) in Broadband & Landline

EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 09:17:26 GMT

I recently took advantage of a revised offer for regular roaming in the EU with their unlimited SIMs.

After a few days I received a text telling me I now have broadband, even though I’ve had it for 7 or 8 months. The EE app tells me I have an outstanding order and wants to take me through setting up a new hub. To see if this might give me the absent WiFi controls I did go through setting up the hub again. It was a disaster! I’ve just about recovered but my broadband speed appears to have dropped off, I still don’t have the WiFi controls and the EE app still doesn’t show I have broadband, and that I have an outstanding order.

Has anyone experienced this? Fortunately, TV, broadband and WiFi are all useable so I’m not stressing over it.
Thanks.

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

JimM11 — Sun, 25 Aug 2024 09:33:53 GMT

@HenryTudor8 What EE router do you have, what is the version of the EE app currently used? If the app does not show that you have broadband then there will be no way that you can have wi-fi controls, Has your device for the app been linked for broadband account, and paired with the EE router? Latest app info below.

EE app release (Android) EE: Game, Home, Work & Learn - The EE Community

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:09:08 GMT

Hi Jim,

Yes, I’m on the latest version of the app and I have for the last nearly 9 months been able to access the Smart Hub. Although I’ve been able to access the hub, like many other people have reported in here I’ve not been able to access WiFi controls.

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

JimM11 — Sun, 25 Aug 2024 10:44:09 GMT

@HenryTudor8 Would you kindly remove your link....

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:01:40 GMT

Wow, where did that come from. I was simply trying to add a screenshot from my photo library. Very alarming. It doesn’t come from Safari. Thanks for the warning. I’m worried now about posting and tried to delete the thread but I couldn’t. Jeez!

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:03:07 GMT

How do I delete the thread? I’m very worried!

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

XRaySpeX — Sun, 25 Aug 2024 11:11:10 GMT

You can't! What's been said is now in the public domain.

I had a look at the image you wanted to post. It is innocuous! Dunno why you were asked to remove it.

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

JimM11 — Sun, 25 Aug 2024 11:08:55 GMT

@HenryTudor8 You have at least been able to delete your posted link!!!

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:12:45 GMT

Thank goodness.

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:15:47 GMT

‘Twas a link to a ‘bad’ website. I need to investigate how it got there☹️

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 11:19:40 GMT

So much for having just signed up to the EE Norton cybersecurity offer!

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

JimM11 — Sun, 25 Aug 2024 11:48:54 GMT

@HenryTudor8 With the problem you have looks like you will have to pursue with EE CS to find out why the link is broken from your EE ID to the broadband, and further to manage the wireless wi-fi functions, did you originate from BT?

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

HenryTudor8 — Sun, 25 Aug 2024 14:26:08 GMT

No, I’ve been EE all along. I have a local EE shop where they are always helpful and will drop in. Thanks for your help. Henry

Re: EE tells me I have a new hub and an outstanding order (I haven’t)

JimM11 — Sun, 25 Aug 2024 14:42:41 GMT

@HenryTudor8 Way to do it, and at least when you try to control the wi-fi you should get the error message that you are not on the local network to do so.