topic Re: Upgrade in Broadband & Landline

Upgrade

UkzVortex98 — Fri, 23 Aug 2024 14:58:26 GMT

My account says I can upgrade BB and DV but every time I try to do it keeps saying this

Sorry, looks like a technical error

Please call us on 0800 956 6000 and we’ll try to get things sorted.

and be this for naily half-year

Re: Upgrade

Mustrum — Fri, 23 Aug 2024 15:25:44 GMT

@UkzVortex98 the process for upgrading those of us on legacy broadband accounts to the New EE ones is more complex than it was hoped to be. But if you give the Broadband Care Team a call they should be able to do it for you.

Always good to chat with them, not least they often have access to better deals than those shown online.

Re: Upgrade

UkzVortex98 — Fri, 23 Aug 2024 15:42:38 GMT

I don't want to call the upgrade team that why the website was made so I can self-serve upgrade then spending hours on the phone I am a New EE all customer and it not complex as same system as BT system with few update

Re: Upgrade

Mustrum — Fri, 23 Aug 2024 16:14:49 GMT

Ah OK, but you already know DV is not available with the 1.6Ghz service.

Re: Upgrade

UkzVortex98 — Fri, 23 Aug 2024 17:15:13 GMT

that only for EE Not over ISP