topic Re: Managment of btinternet.com e-mail after move to EE in Broadband & Landline

Managment of btinternet.com e-mail after move to EE

AndyV11 — Mon, 19 Aug 2024 08:29:29 GMT

Hi,

I've just moved from BT to EE - I asked if the btinternet.com e-mails would continue to work (using IMAP) and was told yes.

They do seem to still work but when I try to check the managemnt of them on the BT.com website I get a message:

Warning

You cannot access this page as you are not the registered billing account holder.
Get help here

The get help here link doesn't go anywhere.

Please can you confirm that the IMAP function will continue to work and how I manage the e-mail accounts.

Thanks

Re: Managment of btinternet.com e-mail after move to EE

John-C — Mon, 19 Aug 2024 10:46:01 GMT

Hi @AndyV11, you should still continue to have the same access to your emails check out What happens to my BT Email and BT Cloud if I move... - BT Community.

If you need any assistance with this contact the BT email team at: https://www.bt.com/help/contact-bt/technical-support/email

Cheers
John

Re: Managment of btinternet.com e-mail after move to EE

AndyV11 — Thu, 22 Aug 2024 13:08:06 GMT

Hi,

I contacted the technical support team and had a LONG chat session with them which ended up with me being told it was a servier issue and would be fixed in 24-48 hrs however I still get the message :

Any suggestions on how to get this resolved?

Thanks

Re: Managment of btinternet.com e-mail after move to EE

Peter_W — Fri, 23 Aug 2024 13:25:55 GMT

Hi again @AndyV11, I'm disappointed to hear you're continuing to struggle with this.

Are you continuing to see this same error today?

Peter

Re: Managment of btinternet.com e-mail after move to EE

AndyV11 — Fri, 23 Aug 2024 14:08:45 GMT

Just checked and yess still happening.

Andy

Re: Managment of btinternet.com e-mail after move to EE

Peter_W — Fri, 23 Aug 2024 14:51:24 GMT

Thanks for checking that, @AndyV11

We don't have system access to assist with email accounts via this public forum, but if you get back in touch with the BT Email support team, they'll be able to continue on with investigating everything.

Peter