topic Re: Broadband failure in Broadband & Landline

Broadband failure

SueFC — Fri, 23 Aug 2024 09:35:16 GMT

Broadband failed twice now new hubs. Reported last failure 17/8/24, guide couldn’t fix 28/8/24. Engineer 23/8/24 couldn’t fix. Another new hub ordered. Open reach engineer due 30/8/24. So no service ongoing. Yet am receiving text and emails to say issue resolved. I feel this is falsifying my record to affect compensation payments. Have reported by telephone and via web complaint form.

Re: Broadband failure

JimM11 — Fri, 23 Aug 2024 09:40:05 GMT

@SueFC Are you just suppling this information to the forum, or looking for someone from EE for assistance?

Re: Broadband failure

SueFC — Fri, 23 Aug 2024 09:57:47 GMT

Both really. You can't email EE. I have reported this via telephone this am yet following that call to say was unhappy re text content suggesting resolution I received an email saying the same. I find this very suspicious and wholly dissatisfying.
So if any EE senior people monitor this forum then let's hope they get the feedback and look to change their, imho, inappropriate practice

Sent from Outlook for iOS<>

Re: Broadband failure

Mustrum — Fri, 23 Aug 2024 10:03:00 GMT

@SueFC you don't really say what the issues are and seem to have dates mixed up.

Is it your complete broadband or just WiFi issues?

Do you have a telephone service, if so is it working?

This is not customer services, we are customers trying to help, but no one has account access.