topic Re: App won’t pair to hub in Broadband & Landline

App won’t pair to hub

Nimjums — Thu, 22 Aug 2024 21:38:32 GMT

Hi,

After numerous issues of transferring from BT to EE (still some issues to resolve..) I thought I’d try and sync the EE app to my new EE smart hub. However when trying to do so I just get a “Pairing with your hub” message and a spinning circle endlessly.
I’ve tried different phones, tablets all have the same issue. Have factory reset the hub to no avail.
Anyone know of a fix please? Massively regretting moving from BT which was rock solid for me!

Re: App won’t pair to hub

Wolfywolf01 — Thu, 22 Aug 2024 23:30:03 GMT

This happened to me.

You have to contact EE so that they can guide you through it, sometimes they have to make a change their end for the account to be associated with the hub.

Re: App won’t pair to hub

fretwell_uk — Fri, 13 Sep 2024 17:15:23 GMT

is it just me or is it just as impossible to talk to a human @ EE as it is getting past the 'Pairing with your Hub' ring of doom!!!

Re: App won’t pair to hub

Katie_B — Sat, 14 Sep 2024 08:00:50 GMT

Hello @fretwell_uk.

Have you tried calling our customer care team?

They have account access and can look into this further for you.

Katie

Re: App won’t pair to hub

Msk53 — Sun, 15 Sep 2024 08:55:56 GMT

Same issue!! No help from EE. Can anyone supply a solution?

Re: App won’t pair to hub

JimM11 — Sun, 15 Sep 2024 09:05:00 GMT

@Msk53 If EE did not offer you any solution, you may wish to search the help and fill in the complaint form!

Re: App won’t pair to hub

FAIZAN7 — Mon, 23 Sep 2024 01:08:19 GMT

Re: App won’t pair to hub

Domhow77 — Fri, 11 Oct 2024 15:44:04 GMT

My solution was to delete the EE app completely because it is bloody useless!!!

EE quite happy to fill our TV screens with false advertising but seem to find it acceptable to provide a service that doesn’t work.

Re: App won’t pair to hub

bunnyduracell85 — Tue, 29 Oct 2024 00:08:15 GMT

Hi why can't anyone pair with thier hubs theohh6the app on having same issues and no one seems to know anything reseting all time dosent work when can we expect to resolve this please been talking to tech team for 3 weeks nearly and we paying for service we can't use kind regards

Re: App won’t pair to hub

bunnyduracell85 — Tue, 29 Oct 2024 00:09:09 GMT

Was it sorted after and if so what was it they had to change please thank you

Re: App won’t pair to hub

PershorePlum — Thu, 21 May 2026 19:56:28 GMT

You no longer have a team. You have a poxy online bot that takes its own sweet time to deliver an irrelevant and useless suggestion. I’d be chuffing delighted to speak to a human being. Where can I do so?

Re: App won’t pair to hub

JimM11 — Thu, 21 May 2026 20:02:14 GMT

@PershorePlum Start here. Contact Us | Help & Support | EE