topic Re: Not registered with OpenReach? in Broadband & Landline

Not registered with OpenReach?

RayLynas — Fri, 09 Aug 2024 17:26:28 GMT

Hi all,

I hope someone can help my sanity with a solution to my Broadband problem, fingers cross 🤞

I already have EE fast fibre at the house, my contract expired recently and today I spoke with EE to seek a new deal. The advisor was clearly trying very hard to assist me but was unable to find my address on the new EE system. It was suggested that my address had not been registered with OpenReach but they installed the fibre 2 years ago. I was told I should go to the Post Office and register my address with OpenReach. The Post Office staff looked at me as if I had 2 heads.

Help please.

Re: Not registered with OpenReach?

JimM11 — Fri, 09 Aug 2024 17:51:02 GMT

@RayLynas Can you not just give them your current account number?

Re: Not registered with OpenReach?

RayLynas — Fri, 09 Aug 2024 17:55:13 GMT

Hi Jim,

They could see my existing account on the old system but not the new. As I understand it, that limited the new contracts they could offer.

Ta.

Re: Not registered with OpenReach?

Mustrum — Fri, 09 Aug 2024 18:06:19 GMT

@RayLynas sounds like you have been given the run around, no idea why!

Have you tried to see what other ISP's can offer - try PlusNet, also part of the BT Group to at least see if they can offer something, or if there is indeed an Openreach issue. Maybe also have a look on the BTW DSL checker - https://www.broadbandchecker.btwholesale.com/#/ADSL use the address check if you don't have phone number of one of the other numbers they are looking for.

Re: Not registered with OpenReach?

RayLynas — Fri, 09 Aug 2024 18:14:42 GMT

Hi Mustrum,

OpenReach webpage says I can have a faster connection, BT webpage allowed me to sign up for 500Mbps, I haven't yet as I have a callback from EE tomorrow .

Screenshot of the checker attached, doesn't mean anything to me.

Re: Not registered with OpenReach?

XRaySpeX — Fri, 09 Aug 2024 18:19:02 GMT

Can your address be discovered by the Royal Mail Postcode Finder?

Re: Not registered with OpenReach?

RayLynas — Fri, 09 Aug 2024 18:20:45 GMT

Yes, address is correct on the link.

Re: Not registered with OpenReach?

XRaySpeX — Fri, 09 Aug 2024 18:22:14 GMT

Then OR should be able to discover it too.

Re: Not registered with OpenReach?

Mustrum — Fri, 09 Aug 2024 18:24:32 GMT

@RayLynas well the good news is that you appear to be able to get up to double what you have/were asking about.

A check with another ISP should confirm that.

Re: Not registered with OpenReach?

RayLynas — Fri, 09 Aug 2024 18:25:30 GMT

OK. I would be surprised if they couldn't, they put the fibre in. It is EE who can't find it and are suggesting I should register it with OR.

Re: Not registered with OpenReach?

RayLynas — Thu, 22 Aug 2024 22:53:01 GMT

No idea how but, no call back and the next person I spoke to upgraded us to 500mbs without issue!

Re: Not registered with OpenReach?

JimM11 — Fri, 23 Aug 2024 04:11:58 GMT

@RayLynas Looks more like you where on the older legacy with EE, and because of the upgrade and expired contract time period that your new account will now be on the new EE system, maybe just teething problems with the switchover from one to the other, glad you got it sorted in the end.👍