topic Re: Switching broadband in Broadband & Landline

Switching broadband

Saz22 — Tue, 20 Aug 2024 17:05:36 GMT

I am currently with sky broadband but I have just moved over to EE, do I need to contact sky or will EE do it?

Re: Switching broadband

Chris_B — Tue, 20 Aug 2024 17:07:03 GMT

@Saz22 You don’t need to do anything, EE is taking over the line so Sky will be informed of this.

Re: Switching broadband

XRaySpeX — Tue, 20 Aug 2024 17:38:50 GMT

As long as you didn't change the type of BB between non-FTTP & FTTP.

Re: Switching broadband

JimM11 — Tue, 20 Aug 2024 18:03:05 GMT

@Saz22 You will receive an e-mail from sky saying sorry to see you go, this will let you know the process is under way, and any e-mail you get from EE about setting up your ID etc, do so as you get them. Your sky payments etc will continue depending on the switchover activation date, you will get anything back that is owed to you, access to your sky account unless you have any other products with them becomes restrictive, and watch out for your final return payment as they do it as credit to any further, so if you have nothing you will have to call them to have it returned to your bank account. Takes around 6-8 weeks in total with sky. HTH