topic EE IS TREATING US RIDICULOUSLY! in Broadband & Landline

EE IS TREATING US RIDICULOUSLY!

mzr979 — Mon, 19 Aug 2024 00:05:57 GMT

We have 2 broadbands on same address

One's on my name and one's on my Dad's name

We upgraded both of those broadbands to NEW EE broadbands

We've now spent over 10 hours on calls with EE over the week and they're unable to make it right!

Just show my SIMs and my broadband in my EE account

And my Dad's SIMs and his broadband in his EE account

Simple as that! The house already had 2 broadbands for a full year before this drama started happening.

Re: EE IS TREATING US RIDICULOUSLY!

XRaySpeX — Mon, 19 Aug 2024 00:55:41 GMT

@mzr979 wrote:

One's on my name and one's on my Dad's name

Just show my SIMs and my broadband in my EE account

And my Dad's SIMs and his broadband in his EE account

That seems as it should. So, what's actually wrong?

Re: EE IS TREATING US RIDICULOUSLY!

mzr979 — Mon, 19 Aug 2024 01:41:50 GMT

I don't know if you're an EE guide who can sort this all or just a community member like me.

What should happen is not happening, I keep getting transferred over to different departments and everybody tells a different thing and they can't it straight.

Re: EE IS TREATING US RIDICULOUSLY!

XRaySpeX — Mon, 19 Aug 2024 02:02:25 GMT

I'm not an EE Guide. I'm just a user like you, trying to help others. This is a user discussion forum.

What is it that you say should be happening that isn't?

Re: EE IS TREATING US RIDICULOUSLY!

mzr979 — Mon, 19 Aug 2024 04:16:37 GMT

So, basically,

I have 2 SIMs and I have 1 new EE broadband at X address

My Dad has 2 SIMs and he has 1 new EE broadband at same X address

EE is unable to get their stuff straight! Been transferred over n over again for the same issues. Everybody says different things. Some say it's not possible to have 2 new EE broadbands at same address. And some say it's possible and just make the changes. Yet, the issues are never resolved

They ain't got my name right. My line starts overtaking my dad's line. Then they say the lines r on a different person account name.

Someone says we can't link your broadband account to your mobile account and then someone says they can.

Re: EE IS TREATING US RIDICULOUSLY!

RG999 — Mon, 19 Aug 2024 08:06:57 GMT

You still haven't explained what you want to happen. Did you want separate connections and accounts or not?

Re: EE IS TREATING US RIDICULOUSLY!

mzr979 — Mon, 19 Aug 2024 12:06:48 GMT

Seems like it's a trend in EE to keep re-iterating.

I want my sims and my ee broadband to show up in my ee app

And my dad's sims n his broadband on his ee app

Also both of the broadbands continue to work seamlessly at the same X address, like they did before the upgrade

Like I said before, EE isn't able to get these above mentioned things straight and keeps goin round n round in cicle