topic Re: Octopus app and website being blocked on ee wifi in Broadband & Landline

Octopus app and website being blocked on ee wifi

RSM3 — Sat, 17 Aug 2024 21:02:51 GMT

I can no longer access my Octopus Energy account over ee wifi but can on mobile data or on other wifi networks. I am not aware of changes to any settings that have been made - any idea why this has happened and any ideas for a fix?

Thanks

Re: Octopus app and website being blocked on ee wifi

XRaySpeX — Sat, 17 Aug 2024 21:04:52 GMT

Is that over the public EE WiFi network or your own router?

Re: Octopus app and website being blocked on ee wifi

Mustrum — Sat, 17 Aug 2024 21:37:20 GMT

@RSM3 when did this start, how long has it being going on?

Have you reset the router and is it ok now?

Re: Octopus app and website being blocked on ee wifi

RSM3 — Sat, 17 Aug 2024 23:27:39 GMT

It’s over my own router

Re: Octopus app and website being blocked on ee wifi

RSM3 — Sat, 17 Aug 2024 23:29:03 GMT

It started just over a week ago - I haven’t reset the router but will give that a try

Re: Octopus app and website being blocked on ee wifi

RSM3 — Sat, 17 Aug 2024 23:36:44 GMT

Have just restarted the router and this seems to have cleared it - thanks for your help 👍

Re: Octopus app and website being blocked on ee wifi

Mustrum — Sun, 18 Aug 2024 10:17:15 GMT

@RSM3 glad it is now sorted, thanks for coming back and letting us know.