topic Re: Smart Hub Plus SH31B Router Firmware changelog in Broadband & Landline

Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Thu, 16 May 2024 10:36:27 GMT

Hi,

Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.

Last night mine updated to r1.34.1-R-1055417-PROD-83002 and with this firmware update the app version was unchanged.

Changes:

2023 (exact date unknown) - Firmware version: r1.21.0-R-910349-PROD-83002
URL - https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Plus-SH31B-firmware-observations/td-p/1331081/page/2
2023-2024 (exact date unknown) - Firmware version: r1.21.0-R-940596-PROD-83002 | App ver 1.9.0 -
URL - https://community.ee.co.uk/t5/Broadband-Landline/EE-Smart-Hub-Plus-Router-bug/m-p/1355420
6th February 2024 - Firmware version: r1.29.0-R-950306-PROD-83002 | App ver 1.11.0. - (The CSS for the device listing is broken here now)
27th-29th March 2024 - Firmware version: r1.34.0-R-994210-PROD-83002 | App ver 1.13.1 (fixes for parental controls apparently, and CHOP3-800 red notification error fixed? Device List CSS issue fixed) -
URL - https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Plus-SH31B-New-Firmware-r1-34-0-R-994210-PROD-83002-27/m-p/1371760
16th May 2024 - Firmware version - r1.34.1-R-1055417-PROD-83002 - (App version not changed)

Re: Smart Hub Plus SH31B Router Firmware changelog

huggons — Mon, 03 Jun 2024 16:25:28 GMT

Just received Firmware version - r1.34.1-R-1055417-PROD-83002.

Have we lost the ability to set a WiFi channel number on 5GHz, rather than smart, or did we never have the option?

I do have the option on 2.4GHz

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Fri, 16 Aug 2024 03:53:27 GMT

As of 16/08/2024 just had a new firmware rollout:

App version:
1.13.1 (unchanged)

Firmware version:
r1.35.0-R-1138091-PROD-83002

Re: Smart Hub Plus SH31B Router Firmware changelog

huggons — Sat, 17 Aug 2024 11:41:06 GMT

Last night my EE Smart Hub Plus Router updated the firmware from r1.34.1-R-1055417-PROD-83002 App ver 1.13.1 to Firmware version: r1.35.0-R-1138091-PROD-83002 App ver 1.13.1

Again, the update has changed my settings. The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

Also before the update Firmware version: r1.35.0-R-1138091-PROD-83002 19/08/2024, my seven Alexa Dot Speakers, identified themselves in “View devices connected to your network”. Now they do not identify as Alexa Speakers and only the MAC address shows. The latest update has broken the feature of the devices identifying themselves.

Factory reset router too. I have reported the issue again to EE.

Hope this helps someone.

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Sat, 17 Aug 2024 11:51:45 GMT

@huggons Mac address issue been going on for a few FW updates, Web interface mostly gets it wrong, app sometimes gets it right, and have notice re-name on app will make web stick but not always, will set my 2.4ghz of smart also before the update, and let you know if it moves it back, had it fixed before, but picked the same channel one time when it decided all by its self to move it and this was before a FW update also, think it may have been a plain old router reset via web interface!

Re: Smart Hub Plus SH31B Router Firmware changelog

Soliflyer — Sat, 17 Aug 2024 16:00:35 GMT

Does anybody know what changes are included in todays update please?

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Sun, 18 Aug 2024 05:30:21 GMT

@huggons Update completed, Smart channel re-activated on 2.4ghz band and i have reset to fixed again before i reset at 7.00am for monitoring, my mac display still the same only one device so no change there, speed test still not working, all looks same so far as i can see.

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Thu, 09 Jan 2025 11:39:25 GMT

As of the early hours of the 9th January 2025 I noticed that the router rebooted, so I am now at

App version: 2.36.4

Firmware version: r2.68.12-R-1270837-PROD-83002

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Thu, 09 Jan 2025 11:48:16 GMT

@monitorcurve Well looking like the EE Smarthub+ is getting FW update now if you are confirming version change!👍

Take it that was a painless update, no issues and still working for you as previous version...

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Thu, 09 Jan 2025 12:26:08 GMT

Still working fine from my brief check so not sure if anything was added/removed, maybe others will be able to confirm.

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Tue, 28 Jan 2025 06:04:15 GMT

Just had another firmware update pushed out in the early hours of 28th January 2025

App version: 2.36.4 (unchanged)
Firmware version: r2.68.16-R-1296172-PROD-83002

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Tue, 28 Jan 2025 10:33:03 GMT

@monitorcurve That will be an update to fix the update on the previous couple weeks ago, coming thick and fast to you at least.

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Sat, 15 Feb 2025 05:51:13 GMT

Updating with another firmware update pushed out in the early hours of 15th February 2025

App version: 2.36.4 (unchanged)
Firmware version: r2.68.18-R-1303195-PROD-83002

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Sat, 15 Feb 2025 08:27:32 GMT

@monitorcurve At least looks like you got to skip the r2.68.17 version and straight from 16 to 18.

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Fri, 11 Apr 2025 02:40:05 GMT

New firmware update on 11th April 2025 in the middle of the night

App version: 2.36.9
Firmware version: r2.72.3-R-1302579-PROD-83002

I did notice that there were a bunch of devices in the device list that had lost their names that were previously set in the EE app, and these needed to be re-saved in the EE app.

Re: Smart Hub Plus SH31B Router Firmware changelog

monitorcurve — Mon, 23 Jun 2025 00:52:34 GMT

New firmware update on 23rd June 2025 in the middle of the night

App version: 2.36.9 (unchanged from above)
Firmware version: r3.8.11-R-1414606-PROD-83002

All these firmware changes and yet they still can't make it so you can change the names of devices in the router page like every other router 😠

Re: Smart Hub Plus SH31B Router Firmware changelog

Huggons1 — Mon, 23 Jun 2025 09:47:48 GMT

Wouldn't it be nice, if they produced release notes for the firmware updates.

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Mon, 23 Jun 2025 10:48:02 GMT

@Huggons1 One could only hope, but you know it's not going to happen! Rely on the customers going out to check yes never fixed this, that also, wait a minute forgot about that, oops was working so broke that! Where's the fun!

Re: Smart Hub Plus SH31B Router Firmware changelog

JimM11 — Wed, 25 Jun 2025 23:09:35 GMT

@monitorcurve Can i ask a favour off you if/when you get sometime, could you see if the Router is transmitting the EE WiFi ssid from yours, have an OP swears that he is on the + and can see the ssid EE WiFi that was never done before on that hub!

Re: Smart Hub Plus SH31B Router Firmware changelog

krrk — Thu, 26 Jun 2025 18:04:57 GMT

Hi @JimM11, not @monitorcurve but my EE Smart Hub Plus did an update today and is now broadcasting the EE WiFi SSID. I’ve connected and can confirm the SSID is usable.