topic EE App Speed Test in Broadband & Landline

EE App Speed Test

Ewan15 — Fri, 16 Aug 2024 14:48:21 GMT

Is it normal for the speed test in the EE App to not work?

Under Your Hub Speeds it says you haven't done a speed test yet.

When I click Run a Speed Test I get Speed Test didn't work, with a little message our fault, Try again or Come Back later.

I have tried on numerous occasions since I moved to EE, without success.

I also have a message at the bottom of the broadband screen which says order pending. Your order is being processed. Your plan details will appear once you are all set up at home.

What order I ask myself as I have successfully moved from BT to EE and am getting the same speeds as I was before (using different tools)

Re: EE App Speed Test

XRaySpeX — Fri, 16 Aug 2024 15:48:04 GMT

Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: EE App Speed Test

JimM11 — Fri, 16 Aug 2024 17:47:07 GMT

@Ewan15 Speed test does appear to be working with the App.

Re: EE App Speed Test

Ewan15 — Sat, 17 Aug 2024 08:39:26 GMT

this is the result

Re: EE App Speed Test

JimM11 — Sat, 17 Aug 2024 10:12:14 GMT

@Ewan15 At times the EE App can be as much use as a chocolate fireguard, when things go wrong not much can be done apart from complain, it's getting there with all the updates, but one fix may cause something else to go wrong, nature of the beast. Ethernet test to the router, all wireless off if possible, and that is the true way to test...👍

Re: EE App Speed Test

ecokitch — Mon, 19 Aug 2024 16:37:26 GMT

I had the same problem with speed tests. I think they don't want you to know!- but it is the dodgy app that is the problem. As regards your order being processed mine was the same, call 150 and let them know as someone will have not clicked a button somewhere to finalise the order.

Re: EE App Speed Test

koalakoala — Wed, 23 Oct 2024 22:27:53 GMT

My app doesn’t do a speed test either, says exactly the same asEwen15

Re: EE App Speed Test

JimM11 — Thu, 24 Oct 2024 08:34:39 GMT

@koalakoala Just did a quick test with the App (Android ver 5.48.0) for the speed test, does appear to be working, 2 stage operation, test's the speed to the router, then test's the speed to the device.

If not functional with you device then there may be something else going on with it.

Forgot that you had posted else were on another post, so had a quick look at it, Do not know what router status is for you now, old/new received, setup or were you are currently!!!

Have attached the screenshot so you know what to expect visually when you get it working your end.

Re: EE App Speed Test

Ceddie — Tue, 22 Apr 2025 18:19:08 GMT

Having same issue with speed test getting message try again later the problem is with us. Well it has been with you over 1 month now.

Re: EE App Speed Test

JimM11 — Tue, 22 Apr 2025 18:26:06 GMT

@Ceddie Just wait until it get's to the year! One fix and one break just the way it seems to go, you can run the independent

www.fast.com , although not the same fairly close as a two speed hit.