topic Re: Moving my BT landline number over to EE in Broadband & Landline

Moving my BT landline number over to EE

Waldo1960 — Wed, 14 Aug 2024 10:38:29 GMT

I have made several calls to EE trying to get my BT landline ported over to my new EE digital service, I have a new EE digital number but like many, I want my original BT number on this new service, how long should this process take as I have seen it can take up to 3 weeks, so far during this whole process I am sorry to say that EE has not instilled any confidence and I am not confident that this will be resolved any time soon.

Re: Moving my BT landline number over to EE

JimM11 — Wed, 14 Aug 2024 10:44:25 GMT

@Waldo1960 How long has it been since you had BT - EE move?

Re: Moving my BT landline number over to EE

Waldo1960 — Wed, 14 Aug 2024 10:56:48 GMT

Our BB was installed on the 7th of this month, the digital voice service was not working so had to ring up on Friday the 9th to get that livened up.

Re: Moving my BT landline number over to EE

Mustrum — Wed, 14 Aug 2024 11:20:27 GMT

@Waldo1960 provided you gave your BT number at time of ordering it should have transferred at the same time as your broadband, or been told you were getting a new number. There can of course things that go wrong, but no excuse for not letting you know what the issue is and how long it will take to get it fixed.

Alas the harder thing is getting to talk to the right people, and all I can suggest is that you keep in contact with Customer Services until you get the issue resolved.

Re: Moving my BT landline number over to EE

Waldo1960 — Wed, 14 Aug 2024 11:37:11 GMT

Hi Mustrum

Thanks for your reply and advice, I did say that I wanted to retain my BT number and I was advised that this would happen after the BB and digital service were provided. I have spoken to a few of their staff and although helpful as you say it does help when you feel you are talking to the right person, unfortunately, I will have to keep ringing them.

Re: Moving my BT landline number over to EE

Waldo1960 — Fri, 16 Aug 2024 08:36:14 GMT

Hi Mustrum

I am pleased that my old number is active and went live this morning.

Re: Moving my BT landline number over to EE

Mustrum — Fri, 16 Aug 2024 08:39:09 GMT

@Waldo1960 good to hear, and thanks for updating us.

Re: Moving my BT landline number over to EE

JimM11 — Fri, 16 Aug 2024 08:41:38 GMT

@Waldo1960 Do you consider this is as from 9th to 16th as the time taken to get your number corrected. Does take some time to sort out, not instant fix!👍

Re: Moving my BT landline number over to EE

Waldo1960 — Fri, 16 Aug 2024 09:35:39 GMT

Hi JimM11

Yes, and also thanks for your help. I rang my number this morning and got "You can't leave a message right now" and I thought that's good as before the number wasn't recognised, I'm relieved it's all sorted now.

Re: Moving my BT landline number over to EE

AeWhat — Wed, 16 Apr 2025 11:32:13 GMT

Seems to be very hit and miss. I'm in the same boat, and nobody I've spoken to seems to have a clue.

Re: Moving my BT landline number over to EE

JimM11 — Wed, 16 Apr 2025 11:53:24 GMT

@AeWhat When did you have the service changed?