topic Re: Stuck in a loop trying to add anything to account in Broadband & Landline

Stuck in a loop trying to add anything to account

Eastendimages2 — Wed, 14 Aug 2024 18:21:20 GMT

Is it me or is it just an abysmal UX design and a buggy website?
the app seems completely useless. Whatever you click on, it takes you to a pop up website and asks to log in again. Whenever I try to go to the shop, eventually, I get error messages. I can do some things after few tries, but only as a new customer. Once it identifies me as owning an EE account, it asks me to log in and then it’s either an error message or I’m stuck in a login loop.
Even when I check if I can upgrade my broadband, it asks me to log in to see a “deal”, only to throw an error. I wanted to add Apple TV to my broadband - no luck, it asks me to “link the mobile or broadband account” for some reason. I guess, it’s the way of telling me to get SKY Stream. I don’t want to call anyone. It’s not 1980s

Re: Stuck in a loop trying to add anything to account

Eastendimages2 — Wed, 14 Aug 2024 18:25:00 GMT

It happens regardless of the browser or device used

Re: Stuck in a loop trying to add anything to account

Peter_W — Thu, 15 Aug 2024 09:30:58 GMT

Good morning @Eastendimages2

Welcome to the EE Community, and thanks for taking the time to highlight this too.

Whilst I can appreciate you'd prefer not to call, getting in touch with our technical team will definitely be the best way to move forwards with this.

They can check how your account is set up so we can make sure this is all correct, and if needs be pop you over to a member of our team that can help process your sale too.

Peter