topic Re: Broadband down, in Narborough, Leicester - Anyone having the same in Broadband & Landline

Broadband down, in Narborough, Leicester - Anyone having the same

Whiffy1 — Tue, 13 Aug 2024 06:46:49 GMT

Broadband down since Sunday - now on day 3 of no service…can anyone / ee relate…?

Having to take steps with another supplier to get service.

EE have simply shared its down with nothing more…

Feel I am being forced into a scenario whereby I am having to take action as ee unable to communicate as I have no broadband and the “status checker” advised on the web site does not work, I’m using a neighbours wifi who does have service frustratingly. Don’t wish to leave but feel I have no alternative, the current time I’ve had no service is not acceptable, no offer of support from ee, failure to supply service forcing me to get another supplier.

Re: Broadband down, in Narborough, Leicester - Anyone having the same

Mustrum — Tue, 13 Aug 2024 09:06:56 GMT

@Whiffy1 have you spoken to EE?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Re: Broadband down, in Narborough, Leicester - Anyone having the same

Chris_B — Tue, 13 Aug 2024 10:56:20 GMT

@Whiffy1 If EE know there is an issue in that area it’ll be worked on and depending on what the issue is it could take awhile to fix. Issue do happen for various reasons that are out of EE/Open reach’s control.
The actual issue could be anything from a cabinet to a line that feeds the cabinet. I know there was an issue late Thursday/Friday in that area as it affected my work place.