topic Re: Bill in Broadband & Landline

Bill

Helen229 — Tue, 13 Aug 2024 09:24:38 GMT

Hi,

Please could you let me know how I can I view my EE Broadband and phone bill online. Do I have to download the EE App?

Thanks.

Re: Bill

XRaySpeX — Tue, 13 Aug 2024 09:26:54 GMT

@Helen229 : No, you can do it thro' your online EE a/c. Have you linked your BB to it?

Re: Bill

Helen229 — Tue, 13 Aug 2024 10:20:11 GMT

Thanks. Does BB stand for Broadband? If so, how do I link it?

Re: Bill

Schockwave — Tue, 13 Aug 2024 10:54:51 GMT

@Helen229 , you just need to log into your account via the website and look for Broadband, which BB stands for, is the shortened name.

Re: Bill

XRaySpeX — Tue, 13 Aug 2024 15:17:09 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

Re: Bill

Helen229 — Thu, 15 Aug 2024 06:55:24 GMT

Unfortunately, I am still unable to access my Broadband bills online. I was a BT customer and was transferred to EE when I updated my landline calling plan. I do not have an EE mobile phone and want to continue to use my BT email address as part of my profile information. I have set up an EE profile. Despite calling EE support where I was assured that the issue would be resolved, it hasn't. I do not want to spend another 30 minutes on the phone trying to resolve the matter. All I want to do is to access my account online.