topic Re: BT to EE in Broadband & Landline

BT to EE

Clairey2024 — Mon, 12 Aug 2024 14:48:50 GMT

I have recently transferred from BT to EE and had a credit balance on my BT account will this automatically transfer over to my EE account ?

Re: BT to EE

XRaySpeX — Mon, 12 Aug 2024 15:46:18 GMT

@Clairey2024 : Transferred what service from BT to EE?

Re: BT to EE

XRaySpeX — Mon, 12 Aug 2024 21:16:09 GMT

Posted in the open:

@Clairey2024 wrote:

I have recently transferred my broadband telephone and to package from BT to EE my billing account was in credit will this transfer over to EE?

Re: BT to EE

XRaySpeX — Mon, 12 Aug 2024 21:17:50 GMT

@Clairey2024 : BT should be refunding you any credit.

Re: BT to EE

davywalsh63 — Tue, 13 Aug 2024 11:31:24 GMT

i had credit with bt it was over £300 they said they would send me a check i got one for £40.

Re: BT to EE

JimM11 — Tue, 13 Aug 2024 12:03:39 GMT

@davywalsh63 When was this, and have they separated out your credits for 1 month bill, and then your balance?

Re: BT to EE

Ewan15 — Tue, 13 Aug 2024 13:12:39 GMT

Having been though the very same process, you will receive a letter from BT informing you how much they will refund you and how they will refund it. In my case to my bank.

BT will refund you any overpayment which in my case was what I had overpaid based on the day my contract with EE commenced.

This will happen automatically without you needing to do anything.

You should receive the letter from BT around 5 working days from re-contracting with EE.

Hope this helps