topic Re: Broadband end of contract in Broadband & Landline

Broadband end of contract

Shan74 — Wed, 07 Aug 2024 14:12:35 GMT

What time on the broadband contract end date does the broadband typically stop working? Is it midnight eg if end date is 8th the broadband will cut off as the 7th ends and hits midnight of the 8th? Or does it still work on the 8th?

Re: Broadband end of contract

Chris_B — Wed, 07 Aug 2024 14:24:28 GMT

@Shan74 until you change providers or upgrade it’ll not cut off it’ll continue. You don’t get cut off at the minimum term.

Re: Broadband end of contract

JimM11 — Wed, 07 Aug 2024 14:25:11 GMT

@Shan74 It really all depends on what you are doing, end date is not a typical cut off point as such. You may have to re word your statement or question.

Re: Broadband end of contract

XRaySpeX — Wed, 07 Aug 2024 16:43:45 GMT

There is no end date as such! These BB contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the non-discounted price on a rolling 14-days' notice basis until you explicitly migrate, cancel or upgrade.

Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 16:44:54 GMT

Sorry we have already changed provider so the cut off is confirmed as the 8th my question was around the time of day of that cut off?

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Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 16:46:54 GMT

Thanks we have already changed to a different provider and so was more around what time on the 8th the original EE service would cease?

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Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 16:53:54 GMT

It was cancelled hence the change to a new provider on the 8th

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Re: Broadband end of contract

JimM11 — Wed, 07 Aug 2024 17:05:48 GMT

@Shan74 Well if you are lucky, you will be in bed asleep, when you get the E-mail from your new provider that they have swapped you over and you can now put on there router, as for time it is any ones guess and what is involved.

Edit: and you should not have cancelled anything with EE unless you are moving to an altnet or someone like virgin, or if your new ISP told you that you have to do it yourself.

Re: Broadband end of contract

XRaySpeX — Wed, 07 Aug 2024 17:01:35 GMT

It'll be when your new ISP takes over.

Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 17:05:35 GMT

Thanks …EE have said they will send a text to say when disconnected on the 8th ..the new provider involves an engineer visit which is not happening until the afternoon so wanted to understand if there would be a period where we had no internet as EE finishes on the 8th and the engineer is not coming until between 1pm and 6pm (total failure on sales/service team who said it just plugs in where previous broadband was inserted and failed to mention that virgin requires a specific virgin box and if u have a BT/Openreach an engineer needs to change it over for it to work). Lots of apologies given by Virgin but just thought someone may typically know when old EE service tends to be switched off but sounds like it could be anytime on the 8th (where I thought it would be automated).

Re: Broadband end of contract

JimM11 — Wed, 07 Aug 2024 17:10:28 GMT

@Shan74 You should have had all the pre-installation work done already by Virgin, they do not usually do it all on the same day, are you sure that you have only one Virgin visit scheduled?

Re: Broadband end of contract

XRaySpeX — Wed, 07 Aug 2024 17:17:02 GMT

As you going to VM, which uses a diff infrastructure, then yes, your EE BB can be switched off at any time of the given day, as there is no physical relationship between the 2.

Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 17:26:38 GMT

Yes we are 100% sure thanks .. it wouldn’t have needed any visit if the box had not been BT/Openreach - we already have the kit/hub and it flashes green as the box it’s attached to needs changing. Virgin acknowledged a common problem which only gets small reference in the email sent the day b4 the kit lands…the sales teams aren’t mentioning it at the time of sign up, should’ve been flagged in advance. They’ve assured us should be live post engineer’s visit tomorrow.

Re: Broadband end of contract

XRaySpeX — Wed, 07 Aug 2024 17:36:46 GMT

@Shan74 wrote:

Virgin acknowledged a common problem which only gets small reference in the email sent the day b4 the kit lands

So common that it affects every user moving to VM from a BT-based ISP, but it is covered in that highlighted footnote in that email.

Re: Broadband end of contract

JimM11 — Wed, 07 Aug 2024 17:42:53 GMT

@Shan74 Hope that it goes smooth then, good luck with virgin, would look on there broadband forum to start getting familiar with all the different installation types, cable/rog/full fibre. Hopefully you have a cabled system and engineer only has to connect you up and get it working. If you get a type 3 router, question it as they are all recycled from old customers. HTH

Re: Broadband end of contract

Shan74 — Wed, 07 Aug 2024 18:13:39 GMT

Yes they sent a Hub 3 which as you say can be up to 15 years old so will look to get it changed. We had virgin many years ago at this address so should just be a matter of plugging into new box hopefully!

Re: Broadband end of contract

JimM11 — Wed, 07 Aug 2024 18:19:16 GMT

@Shan74 Unless the engineer has a hub in the van, you can forget it, they are very reluctant to swap out what has been sent from VM dispatch, unless the find the hub 3 does not want to work, but at least you know and are aware, go on the VM Forum and see what other users are saying while you have time before the engineer arrives....👍

Re: Broadband end of contract

Shan74 — Mon, 12 Aug 2024 13:52:23 GMT

Just to confirm the engineer switched the hub 3 for a hub 5 they had in the van so all good 👍

Re: Broadband end of contract

JimM11 — Mon, 12 Aug 2024 17:52:53 GMT

@Shan74 Glad to hear it, sounds like it all went smooth, enjoy your new VM service...