topic Re: home broadband in Broadband & Landline

home broadband

Mr_sir — Mon, 12 Aug 2024 06:51:02 GMT

Hi axelblaze,

did they give you a solution to this? My mother in law is having the same issue - we managed to get a phone connected for an hour but then disconnected when we added her laptop - and actually started over the weekend similar to yourself

Re: home broadband

Katie_B — Fri, 09 Aug 2024 12:40:49 GMT

Hello @Mr_sir.

Welcome to the community.

Is this home broadband or a mobile broadband router?

Has your Mother In Law ever been able to connect more than on device?

Katie

Re: home broadband

Mr_sir — Fri, 09 Aug 2024 22:47:00 GMT

Thank you @Katie_B

It’s her home broadband, and yes she has had several devices connected previously, but they all lost connection over the weekend - I removed the network from the device and then reconnected several times, sometimes with the QR code and sometimes using the password, each time it said it was the wrong password, however one device is connected using this password

Re: home broadband

XRaySpeX — Sun, 11 Aug 2024 22:10:50 GMT

@Mr_sir : Are you talking about the public EE WiFi network as the OP was asking about or is it about connecting to a Broadband router in the home?

Re: home broadband

Mr_sir — Mon, 12 Aug 2024 00:06:14 GMT

@XRaySpeX it is home broadband, I found the question online whilst searching for a solution and thought it was home broadband too

Re: home broadband

XRaySpeX — Mon, 12 Aug 2024 01:00:59 GMT

@bristolian : Was it you who split this thread off just before 2 AM?

Re: home broadband

XRaySpeX — Mon, 12 Aug 2024 01:05:15 GMT

@Mr_sir : What EE BB plan is she on? What EE router has she?