topic I had full fibre installed on Friday, it seems to be working fine but there in Broadband & Landline

I had full fibre installed on Friday, it seems to be working fine but there

CatherineS1 — Sun, 11 Aug 2024 16:34:49 GMT

I had full fibre installed on Friday, it seems to be working fine but the alarm light on the box is always red. Can anyone tell me what this light means

Re: I had full fibre installed on Friday, it seems to be working fine but there

JimM11 — Sun, 11 Aug 2024 17:19:12 GMT

@CatherineS1 Your posted picture etc, has to be approved and cleared, but in the meantime until it can be viewed, is this a home alarm system that was possibly connected up to your landline for dial up and/or monitoring, and if so did you have it checked and upgraded by your alarm company to work on the new DV system, waiting on your pic to clear. HTH

Re: I had full fibre installed on Friday, it seems to be working fine but there

Mustrum — Sun, 11 Aug 2024 17:29:01 GMT

@CatherineS1 I am guessing this is a new type of ONT, at that light is not mentioned on the EE guide to ONT;s, but I found a couple of similar posts on other suppliers forum;s, and it seems if you switch off the ONT for a while, anything up to overnight, when it is switched back on it will be OK.

I will sort out the pic viewing.

Re: I had full fibre installed on Friday, it seems to be working fine but there

CatherineS1 — Sun, 11 Aug 2024 17:52:14 GMT

Hi, no never had a home alarm system.

Re: I had full fibre installed on Friday, it seems to be working fine but there

JimM11 — Sun, 11 Aug 2024 18:27:50 GMT

@CatherineS1 Copy from a talk talk post below, worth a try, other was customer had ONT replaced, and the engineer said it happens with a failed FW update to the ONT but not a worry as they seem to work ok. See below....

I had that happen a while ago, that Red Alarm LED can mean there is a Firmware Update or an issue with the Adtran Modem.

Mine stayed with the Red Alarm LED for a month, but I just asked them to come and replace it, but no rush due to the connection was fine, and they sent out an engineer a week later.

If you turn it off / rebooting the Adtran Modem, wait for 2 mins when its off before turning it back on.

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